Q: What do case managers do?

A: The official definition of case management services from CMSA (Case Management Society of America) is:

Case management involves the timely coordination of quality healthcare services to meet an individual's specific healthcare needs in a cost-effective manner to promote positive outcomes.

In simple terms a case manager forms an alliance with the injured person and your medical team, insurance team and legal team so that your recovery process is coordinated. They empower you and your family with information you need to make wise decisions regarding your care. See the case management ethics we follow.

Q: Why do I need case management services?

A: Having a case manager is like having a family member in the medical profession. We are someone you can ask questions without hesitation. We can give you the "inside scoop" about your options. Have you ever wished for a person to speak up for your needs? Or wanted someone to interpret the insurance claim or the diagnosis you were just given. Well that is part of our role. We go with you to every doctor's appointment related to your auto injuries. We communicate your status and needs to the insurance company. We speak up for you if there is an issue that is overlooked. We make sure that your doctor writes the orders necessary to continue the care you need. We give you options for your therapy and allow you to choose what is best for your needs. Perhaps your home is not accessible or easy to navigate since your accident. We arrange for an assessment from a professional. They may make suggestions that will make your everyday life easier. We will help you as little or as much as you require.

We are familiar with all the benefits that are available to auto accident victims and will inform you of these benefits.

Q: How can I set up an interview or ask more questions?

A: Contact us by clicking on the referral form and we will get back to you within at 24 - 48 hours. Or call 248-443-8900.

Q: I have a lawyer - how will the relationship be affected?

A: We often work with clients that have a lawyer. Working with us can support you legal case. We write a report monthly to submit to the insurance company, detailing your progress. We can send a duplicate to your lawyer so they are well informed of the medical side of your case. With your permission we can communicate with your lawyer.

Q: My auto accident occurred a while ago - can I still utilize your services?

A: That depends on your injuries and your insurance claim. To provide care to you, you need to have an open and paying auto injury case. Contact us and we can discuss your particular needs further.

Q: I have a good relationship with my providers. Will working with a case manager complicate my medical case?

A: Our goal is to coordinate with your providers so that you are receiving the best care available. Most doctors and therapists are very accepting of case managers - especially when they realize that we are there as your advocate. We assist them in your treatment plan to create the best outcomes possible.

Q: What happens if I decide I don't need case management services anymore?

A: We stop our services. Remember you decide what is best.

Q: Will hiring you cost me anything?

A: No - we will bill the insurance company for our time spent working with you.

Q: Do you have experience with head injuries?

A: Yes, most of our clients have some degree of head injury. We spend a lot of our education gaining information regarding the latest and most up to date treatment for head injuries.

Q: What if I prefer to obtain treatment through "alternative or complementary" treatments?

A: We support your choices. We are aware of available treatments including so-called "alternative or complementary" choices. If this is the route you would like to take we have many resources available.

Q: What if I don't get along with the case manager from CareForward?

A: CareForward will work with you and if necessary assign another case manger who fits your preferences.

Q: I already have a case manger that the insurance company sent to me. How can I switch?

A: Meet with us. If you decide to work with us - simply write a letter to the insurance company stating your choice.

Q: What organizations do you belong to?

A:	CMSA: Certified Case Management Society of America. See Ethical Case Management. BIA: Brain Injury Association of Michigan. Detroit Chamber of Commerce. NFCA: National Family Caregivers Association. CIC: Chronic Illness Coalition